FAQ & macOS Differences
Interface & Settings
Which macOS version do I need?
macOS 15.0 or later, on Macs with Apple silicon or Intel processors.
Which languages are supported? Why is the app in Japanese?
The app supports six languages: 繁體中文, 简体中文, 日本語, English, 한국어, and Tiếng Việt. A new installation opens in Japanese the first time (people updating from an earlier version keep their language). To use another language, go to System Settings → General → Language & Region, click "+" under Applications, add Yucts, and choose a language.
Can I change the order of the sidebar?
Go to Settings (⌘,) → General → Layout and choose Travel, Marketing, or Community. On the Mac, the layout only decides the order of the sidebar. All nine screens always appear in the sidebar, and ⌘1–⌘9 follow the sidebar order. See Menu Bar & Keyboard Shortcuts.
Can I change the sections on Home?
Yes. Click "Customize Home" in the Home toolbar to change the order of the sections and whether each one is shown.
How do I see the welcome tour again?
Choose "Help → Replay Welcome Tour" in the menu bar.
Why did the Dock icon change?
During Japanese or Taiwanese festivals (from 5 days before a festival to 3 days after it), the Dock icon switches to a festival icon while the app is running, and it switches back after the festival. The icon in the Finder, Launchpad, and the Applications folder doesn't change, and the Dock icon also returns to normal when you quit the app. Choose the festival region (Taiwan or Japan) in Settings → Appearance & Themes → Festival Dock icon.
What keyboard shortcuts does the macOS version have?
⌘1–⌘9 switch the screens in the sidebar, ⌘K searches, ⌘R refreshes, ⌘[ / ⌘] go back and forward, ⌘N creates something new on the current screen, and ⌘, opens Settings. For the keys on each screen, see Menu Bar & Keyboard Shortcuts.
Account & Sign-In
What can I do as a guest (without signing in)?
You can browse Home, Deals, Destination, Authors, and the Forum, see blurred photos on the Check-in Map Wall, and use the trips and tools in the Travel Hub. Starting forum threads, replying and liking, chat, checking in and commenting, the AI Assistant, uploading trip photos, collaboration, order import, push notifications, and buying Yucts Plus require signing in.
How can I sign in? Can I register on the Mac?
Click "Login" at the bottom of the sidebar, or go to Settings (⌘,) → Account. You can sign in with your username or email and password (two-step verification is supported) or with Sign in with Apple. If you don't have an account yet, use Sign in with Apple (your account is created the first time you sign in), or register in the iPhone/iPad app or on the forum website, then sign in on your Mac. If you forget your password, click "Forgot password?" and enter the email you registered with to get a reset link. See Account & Sign-In.
Can I sign in with a passkey?
The macOS version can't sign in with a passkey. In Settings → Account, you can view and delete the passkeys you've set up. To add one, use an iPhone, an iPad, or the website.
Where do I change my password or email?
Your password and two-step verification are managed on the website: in Settings → Account, click "Manage…" next to "Account Security", then click "Manage Password and Two-Step Verification on the Website". To change your avatar and profile, click "Edit Profile" to edit them on the website.
Will my travel data disappear if I sign out or delete my account?
Signing out doesn't affect your trips; they're stored in your iCloud. Deleting your account permanently deletes your YUCTS account and forum data after a grace period. Sign in again during the grace period to cancel the deletion.
Trips & Tools
How do I add a trip on the Mac?
In the Travel Hub, click "New trip" (⌘N) and enter a name, dates, and a note in "Create a new trip". You can also click "Import" (⇧⌘I), or drag boarding pass images, PDFs, or calendar files (.ics) into the window, and your Mac reads the flights and bookings from them. Trips created on iPhone or iPad also appear on your Mac through iCloud. See Travel Planning & Map.
How do I edit or delete a trip?
On the trip's Overview, click "Edit" (⌘E) to change its name, dates, and note. To delete a trip, select it in "My trips" and press Delete, or Control-click it and choose "Delete Trip…". If the trip has active collaboration, or its sync status can't be confirmed, the app tells you why and doesn't delete it.
Why can't I record expenses on the Mac?
On the Mac, a trip's "Expenses" can only be viewed. Add and edit expenses on iPhone or iPad, and they'll appear on your Mac through iCloud.
Can I join someone else's trip collaboration on the Mac?
Not yet. On the Mac, your own trips have a "Collaboration (sync with companions)" switch (sign-in required). If you open a trip invitation link on the Mac, the app asks you to open the same link in the YUCTS app on iPhone or iPad, preview the trip, and then join.
Why can't I add an Apple Wallet pass?
"Add to Apple Wallet" requires signing in. If you see a message that Wallet isn't set up, the service can't create the pass right now. Please try again later.
Can the converter convert time zones?
The Converter in the macOS version converts currencies only. To convert time zones, use the iPhone or iPad version.
Notifications
Why am I not getting push notifications?
Open Settings → Notifications. The top of the tab shows this Mac's push status and the reason. Common reasons:
- You aren't signed in (private message, forum alert, and new article notifications require signing in).
- Notifications for Yucts are turned off in System Settings → Notifications → Yucts.
- "Receive Push Notifications" is turned off, or it's currently Do Not Disturb time.
- When a Focus is on, notifications may be delayed or only appear in Notification Center.
"Push Diagnostics" can send a test notification to this Mac (at most once a minute). See Notifications & Widgets.
Can I change the notification sound?
Yes. Choose and preview a sound in Settings → Notifications → Notification Sound. The sound applies only to this Mac; your other devices on the same account can each use their own.
Sync & Data
What does iCloud sync?
| Data | How it syncs |
|---|---|
| Trips, expenses, lists, shopping, journal, saved places, categories | Quick Sync + iCloud database |
| Places, bookings, documents, companions | iCloud database |
| Photos | Info via iCloud; originals need a YUCTS sign-in |
| Transport modes, flight seats | This device only |
Why don't I see my iPhone's data on the Mac?
Make sure your Mac and iPhone are signed in to iCloud with the same Apple Account, then check the status in Settings → iCloud Sync and click "Sync now". iCloud schedules syncing on its own, so it can take a few minutes. If it says iCloud sync is turned off, turn it on in Settings → iCloud Sync on your iPhone or iPad. If it says the app started in local mode, quit and reopen the app.
How do I read articles offline?
On an article page, choose "More Actions" → "Save for Offline" (on wide windows, the right column also has a "Save for Offline" button). Later, click "Bookmarks / Reading History" in the Home toolbar and read it in the "Offline" tab.
How do I clear the cache?
Go to Settings → Cache & Storage and click "Clear Re-downloadable Cache". You can also set the image cache limit. Cached articles, forum content, images, the user guide, and system status are downloaded again when needed. Your trips, lists, travel expenses, journals, bookmarks, offline bookmarks, drafts, and sign-in status aren't deleted.
Translation & AI
Does the macOS version have translation?
The Travel Hub has a "Translation card" with built-in phrases in 5 languages for 4 situations (greeting, dining, transport, emergency), which it can read aloud. The macOS version doesn't have camera translation, article translation, or the natural spoken version. See AI Assistant & Translation.
Why does the AI Assistant show an error?
The AI Assistant requires signing in. If you're signed in and see "AI service is temporarily unavailable. Please try again later.", the service may be busy. If it says you've used up today's AI uses, try again tomorrow (Yucts Plus members get 10 times the daily limit). The macOS version always uses cloud AI.
Yucts Plus
What does Yucts Plus offer on the Mac?
No ads on iPhone and iPad for the same account, more AI Assistant usage, and an exclusive VIP badge and theme colors. You can also change your username. You need to sign in to a YUCTS account before buying; the membership is tied to your account and works on iPhone, iPad, and Mac. The macOS version itself has no ads. See Yucts Plus Subscription.
Why can't I see the Yucts Plus plans?
If you see a message that plans are currently unavailable, the plans can't be retrieved from the App Store right now. Please try again later.
How do I cancel my subscription?
Open the App Store app, click your name in the lower-left corner, choose "Account Settings", and click "Manage" next to "Subscriptions". Cancel at least 24 hours before the next period starts.
Other
How do I report a problem with the app?
The macOS version doesn't have a "Report an App Issue" option. Start a thread in the forum's "錯誤回報" (bug reports) board, or use "Report an App Issue" in the iPhone/iPad version.
How do I become an author?
In the Authors toolbar, click "Writers & team" → "Join the Author Team". The application page on yucts.com opens in your browser.
How do I check the system status or read the user guide?
Go to Settings (⌘,) → About and click "System Status" or "User Guide". "User Guide" shows this guide inside the app.
How do I contact you?
In the Authors toolbar, click "Writers & team" → "Contact the team" to open the contact form on yucts.com. You can also email contact@yucts.com.
macOS vs. iPhone
| Item | macOS 2.1 |
|---|---|
| Navigation | A sidebar on the left (nine screens in four groups) instead of the tab bar, plus menu bar commands and ⌘ shortcuts; the layout only decides the sidebar order |
| Sign-in | Username or email and password (with two-step verification) and Sign in with Apple; no passkey sign-in and no web sign-in; for a new account, use Sign in with Apple or register on iPhone/iPad or the forum website |
| Expenses | View only; add and edit them on iPhone or iPad |
| Trip collaboration | Only the Collaboration switch for your own trips; you can't accept other people's invitations |
| Trip share links | Can't be created on the Mac |
| Import | Choose files or drag them in (boarding pass images, PDFs, calendar files); no camera scanning |
| Converter | Currency only |
| Translation | Translation card (built-in phrases, read aloud); no camera translation, article translation, or natural spoken version |
| AI | Always cloud AI; no on-device mode |
| Forum albums | Can't upload media or create albums |
| Report an App Issue | No in-app option |
| Cross-platform trip sync | Not used; the Mac gets trips from iPhone and iPad through iCloud |
| Settings and reading history | Not synced through iCloud; kept on this Mac only |
| Festival icon | Changes only the Dock icon while the app is running |
| Widgets | Desktop widgets (YUCTS 最新, Trip Countdown, Today's Plan, Flights & Bookings, Spending & Budget, Travel Tools); no Live Activities |
| Launch animation | None |
| Ads | None |